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Shipping & Returns
If you need any help regarding shipping and returns, read this helpful information and answers to some of the questions you may have. You should get the most out our service and products and we make sure to provide you with the most important information in order to satisfy your needs and wishes.
You may email us any time at email@example.com and we will get back to you within 1 business day, but usually it will be quicker than that. You may call us any time and leave a message but we can only answer the phones between 10AM and 7PM Monday through Saturday and Sundays from 11AM to 6PM. We're open later during the week and will usually pick up the phone until 10PM. If we don't pick up be sure to leave a message and we will get back in touch within 1 business day. Or stop by and see us! Stogies World Class Cigars 6100 Westheimer Ste 102 Houston, TX 77057
What can I return?
On boxes and bundles of 25 or more: The full box or bundle will be replaced if 4 or more cigars arrive damaged. On boxes and bundles of 20-24: The full box or bundle will be replaced if 3 or more cigars arrive damaged. On boxes of less than 20: The full box or bundle will be replaced if 1 or more cigars arrive damaged. On packs and samplers (any count): Credit will be pro-rated based on the number of cigars damaged. We accept full returns on any box, bundle, pack, or sampler so long as the original seals are unbroken. For any box or bundle that arrives with damaged cigars fewer than the cutoff for a replacement of the full box or bundle, the number of damaged sticks will be replaced.
Can I return accessories like lighters, cutters or humidors?
Yes, you may return accessories too. But please keep in mind that Original shipping can only be refunded only if the following is true: The merchandise was defective, or If the wrong item was shipped because of our error, or Item was damaged in transit
How do I return an item?
If you need to return merchandise, the merchandise must have been purchased within the last 30 days AND you must get an RMA from us (Return Merchandise Authorization)
How do I get an RMA?
You may do so in one of two ways: You may obtain an RMA# directly from our web site. Email us at firstname.lastname@example.org. Please include your order number, the item you are returning, and the reason you are returning the merchandise. Or you may call Customer Service at 713-783-5100 Monday through Friday during regular business hours 10:00AM to 7:00PM Central and we'll be happy to assist you
Can I just send an item back?
We can't accept without prior authorization.
Once I get my RMA, what do I do?
Once we send you a RMA#, please follow these simple steps: First, please Don't return any cut or smoked cigars. If the remaining cigars are defective they must still be in an "unused" condition to be returned to the manufacturer. If your return is received in less than ideal condition, we may reserve the right to refuse the package and/or deny or pro-rate your credit accordingly. Please pack the cigars securely in a clean container shipping, ideally in the box they were shipped in. Please include the original invoice, if possible. Make sure to display the RMA# on the outside of the box package and address the box to: Stogies World Class Cigars Attention: Returns 6100 Westheimer Ste 102 Houston, TX 77057