Shipping & Returns

If you would like to talk to Customer Support regarding the website or shipping questions. Please call the shop at 713-783-5100. Be sure to ask for the Customer Support Manager. If we don’t pick up be sure to leave a message with your (Name, Phone #, and Issue/Problem) and we will get back in touch as soon as possible.

You may email us any time at support@stogiesofhouston.com and we will get back to you as soon as possible. For all other questions not regarding the website or shipping please call the shop at 713-783-5100 for other questions.

Shipping Policy:

  • Orders being shipped via USPS Priority Mail must be placed before 4:00 PM EST Monday-Saturday for same-day shipping. Stogies World Class Cigars doesn’t ship on Sundays but still processes orders. USPS shipping will resume the following Monday.
  • Free shipping for anything over $50.

Stogies World Class Cigars uses USPS – Shipping times are estimates. Shipping times can take up to 8 business days. USPS is not a guaranteed service, no shipping charge refunds for shipping delays. USPS Priority Mail is not an upgraded or expedited shipping service.

Stogies World Class Cigars is closed:

  • Thanksgiving Day
  • Christmas Eve
  • Christmas Day
  • Fourth of July

Places Stogies World Class Cigars doesn’t ship to:

  • Stogies World Class Cigars doesn’t ship to Hawaii,  Utah, or South Dakota by restriction of state laws.
  • Stogies World Class Cigars doesn’t do International Shipping at this time.

Return and Refund Policy:

What can I return?

Cigar boxes and bundles

  • Boxes and bundles of 25 or more: The full box or bundle will be replaced if 4 or more cigars arrive damaged.
  • Boxes and bundles of 20-24: The full box or bundle will be replaced if 3 or more cigars arrive damaged.
  • Boxes and bundles of less than 20: The full box or bundle will be replaced if 1 or more cigars arrive damaged.

For any boxes or bundles that arrive with damaged cigars fewer than the cutoff for any returns.

When returning any cigars some restrictions for denial of your refund or pro-rate because of the following:

  • Don’t return any cut or smoked cigars. If the remaining cigars are defective they must still be in an “unused” condition to be returned to the manufacturer.
  • If your return is received in less than ideal-condition, we may reserve the right to refuse the package and/or deny or pro-rate your credit accordingly.
  • Please pack the cigars securely in a clean shipping box, ideally in the box they were shipped in.
  • Please include the original invoice, if you can’t find your invoice please reach out to customer support and will be glad to help get another for you.
  • Make sure to display the Return Merchandise Authorization# on the outside of the box package and address the box to:
    • Stogies World Class Cigars
    • Attention: Returns
    • Ship to 6100 Westheimer Ste 102 Houston, Texas 77057

Packs and Samplers

  • Packs and samplers (any count): Credit will be pro-rated based on the number of cigars damaged.
  • We accept full returns on any box, bundle, pack, or smaller so long as the original seals are unbroken.

Can I return any accessories?

  • Yes, you may return accessories such as lighters, cutters or humidors. But please keep in mind that original shipping can only be refunded under the following:
    • Item is defective.
    • Damaged in transit.
    • If you received the wrong item.
  • To return accessories it must be returned within 30 days of purchase. You must obtain a Return Merchandise to return any accessorises.

How to obtain a Return Merchandise Authorization?

To obtain RMA please email support@stogiesofhouston.com to get one or call the shop and speak with our Customer Service Manager at 713-783-5100 Monday through Friday during regular business hours 10:00AM to 5:30PM Central and we’ll be happy to assist you

Please have the following ready:

  • Your order number.
  • The item you are returning.
  • Reason for why you are returning the merchandise.
Scroll to Top